My family experienced an overflow of our toilet that affected most of 1st floor and the entire finished basement. We had to replace all the hardwood flooring, kitchen/bathroom tile, basement carpet, kitchen countertop, and a good portion of drywall. As you can see from my profile, I’m not someone who writes a review every time I get a cup of coffee. On top of that, I’m an auditor/inspector by trade. Hence, I like to think my reviews have some value. With that stated, communication and craftsmanship are two of several qualities I pay attention to.